I redeemed the reward(s) on the wrong account. Can you move them to another Hi-Rez account? Unfortunately, we can not move the rewards from one Hi-Rez account to another.
Can I unlock the Prime Gaming rewards multiple times on multiple Hi-Rez accounts?
No . The Prime Gaming reward(s) can only be unlocked once on one Hi-Rez account per Amazon Prime account. We do not recommend attempting to link/re-link to multiple Hi-Rez/Amazon Prime accounts in an attempt to get rewards multiple times. Not only will this not work, but it could put your account in a bad state.
Can I get the rewards on PC, Switch, Xbox? Yes! While the items from Prime Gaming can only be unlocked on one Hi-Rez account, those items will also unlock on any Switch and/or Xbox account linked to that Hi-Rez PC account. This means if your Hi-Rez PC account is linked to a Switch and/or Xbox account, you will get the reward(s) on those accounts as well. Note: Due to PSN not being included in our Cross-Progression feature at this time for SMITE/Paladins, Prime rewards can only be claimed on either a Hi-Rez PC account (with a Switch and/or Xbox account linked) or a PSN account.
There is sometimes a delay in receiving the reward(s), please allow up to an hour for the reward(s) to show up on your account.
I have claimed the reward, and its still not showing up in the game. What do I do now?
This may be due to an issue between the accounts link. In order to fix this, you will need to do the following steps:
1. Go to https://my.hirezstudios.com and log in.
2. Unlink your Twitch Account from your Hi-Rez account.
3. Go to https://twitch.tv
4. Go to your account settings and select Connections.
5. Scroll until you see the Hi-Rez connection, and unlink the connection there.
After unlinking, you will need to go back to https://my.hirezstudios.com and link your Twitch account again. This may take multiple times, and we recommend doing this on PC not on Console.
We also recommend not having Ad-Blockers on, as this also may stop the account from receiving any rewards.
Help! I don't see the reward(s) on my console account. Please ensure you have completed the console linking process with the Hi-Rez account you have linked to Amazon. You can find instructions on how to link your Hi-Rez account to an Xbox or PS4 account via the sites linked below. http://www.hirezstudios.com/link/xbox/ http://www.hirezstudios.com/link/playstation/
I've tried to link before but I receive an error or my accounts won't link! Please clear your web browser's cache files. Refresh the account management web site: https://www.hirezstudios.com/my-account/ Once logged into your desired user account, click the Linked Accounts tab, found under Security . Click the "Link your Amazon account" button and enter your Amazon account information.