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Troubleshooting Guide for PC

HirezKore

  • Updated

Welcome to our Rogue Company PC troubleshooting guide! Here, we'll help you resolve some pesky issues, such as framerate drops, game crashes, and lag. Follow these simple steps to enhance your gaming experience, and let us know if any issues persist!

 

Framerate Issues

Framerate issues can negatively impact your gameplay experience. To resolve these issues, try the following:

Update Graphics Drivers

  1. Check your graphics card manufacturer's website (e.g., NVIDIA or AMD) to download the latest drivers.
  2. Install the drivers and restart your computer before launching the game again.

Optimize In-game Settings

  1. Launch Rogue Company and open the settings menu.
  2. Navigate to the Display tab.
  3. Adjust the following settings:
    • Set Screen Mode to Fullscreen.
    • Match your Resolution with your monitor’s native resolution.
    • Set V-Sync to Off.
    • Reduce individual Display Quality settings, or set Global Quality to Low

Close Background Applications

  1. Press Ctrl + Shift + Esc to open the Task Manager.
  2. Close unnecessary background applications to free up system resources.

Game Crashes

If Rogue Company is crashing unexpectedly, try the following solutions:

Verify Game Files

  1. Open your game launcher (e.g., Steam, Epic Games Store).
  2. Navigate to your game library and right-click on Rogue Company.
  3. Select Properties (or Manage for Epic Games Store) and then Local Files (or Verify for Epic Games Store).
  4. Click Verify Integrity of Game Files (or Verify for Epic Games Store). This process may take several minutes.

Reinstall Rogue Company

  1. Uninstall Rogue Company through your platform launcher or the Windows Control Panel.
  2. Restart your computer.
  1. Reinstall Rogue Company via your game launcher.

Update Windows

  1. Press Windows key + I to open the Settings app.
  2. Click on Update & Security.
  3. Click Check for updates and install any available updates.
  4. Restart your computer.

Lag and Connection Issues

To resolve lag and connection issues, follow these steps:

Check Server Status

  1. Visit the Hi-Rez Studios Server Status page to check for any ongoing server issues or maintenance.

Reset Router and Modem

  1. Unplug your router and modem from the power source.
  2. Wait for 30 seconds.
  3. Plug your modem back in and wait for it to fully restart.
  4. Plug your router back in and wait for it to fully restart.

Change In-game Server Region

  1. Launch Rogue Companyt and open the settings menu.
  2. Navigate to the Region tab.
  3. Select a server region with lower latency or one closer to your location.

Disable VPN or Proxy

  1. Disconnect from any active VPN or proxy service.
  2. Restart your computer and test your connection in Rogue Company.

Enable Quality of Service (QoS) on Your Router

  1. Access your router's settings page (consult your router's manual for instructions).
  2. Locate the QoS or Quality of Service settings.
  3. Enable QoS and prioritize Rogue Company's traffic (consult your router's manual for instructions).

We hope this guide helps you resolve any issues you might be experiencing with Rogue Company. If you still encounter problems, please engage with the Hi-Rez Helper Chat popup. If necessary, you can submit a ticket this way - please include a detailed description of the issue and any error messages you are receiving. Our team will be happy to assist you further.

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