Certain permanent bans may be attempted to be appealed under the correct circumstances.
If your HiRez account has been permanently banned, you may attempt to appeal your ban. Temporary suspensions may not be appealed, it is not possible to shorten or remove a HiRez account's temporary suspension.
To attempt to appeal your ban, please submit a ticket detailing the circumstances of your ban and your HiRez account details. Please be sure to reach out to us using the email associated with the account, this will help us confirm we are speaking with the owner of the account.
Submitting a ban appeal to our Customer Support Team does not guarantee that your ban will be lifted, all suspensions and bans are at the discretion of the HiRez staff.
Please be aware that if your account was found to be in violation of the EULA and section 4d of the Terms of Use for using cheats, automation software (bots), hacks, mods or any unauthorized third-party technology, software, tools or content designed to modify the Software Product, the Service or Site or if you were banned for making fraudulent purchases, your ban is permanent and final- it may not be appealed.
For more details, please review our Terms of Service and the EULA here.