In an effort to maintain fun, safe, and friendly communities for all of our games, HiRez monitors and manages various in-game interactions to ensure all players are complying with our Terms of Service (ToS).
If your HiRez account has been suspended or banned, it is because reported behavior on your account has been found to be in violation of our ToS. Please be aware that all player misconduct reports are reviewed and verified by humans before a ban is put in place and reliability is determined through various collected logs and back-end detection systems.
Here is a list of reportable behaviors that are unacceptable in our in-game communities and will result in a suspension or ban:
- Intentionally leaving mid game.
- Harassment of other players- do not say bad things about them, do not keep sending them unwanted messages, do not attack their race, sexual orientation, religion, heritage, etc.
- Intentional feeding
- Chat spam
- Hate Speech- content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy
- Language that encourages/promotes suicide or real life harm
Typically an account is given three strikes before they are banned permanently:
Your first offense will result in a temporary suspension lasting seven (7) days.
Your second offense will result in a temporary suspension lasting fourteen (14) days.
Your third and final offense will result in a permanent ban.
The following offenses will result in an immediate and permanent ban: hacking, fraudulent purchases, impersonating a Hi-Rez employee, account sharing, or real life threats, using the account for the purposes of Ban Evasion.
Account sharing will also result in a permanent ban on the account that was shared as well as a normal suspension, as described above, for the main accounts of any players that used the shared account.
Suspensions or bans may also be applied for specific violations of the EULA or Terms of Service. Click here for specifics.
If you have a question regarding a suspension or ban, please feel free to contact the Customer Support team for clarification. Unfortunately we are unable to lift or reduce any placed suspensions or bans.
All suspensions and bans are at the discretion of Hi-Rez Studios staff